Phorest is taking its Client Experience Awards (CEAs) directly to the businesses that have earned them, with team members heading out across the UK & Ireland to personally congratulate some of this year’s winners.
The software firm, which specialises in salon, spa and clinic management, has been running the CEA’s since 2015 to recognise businesses that consistently put clients first. Personal delivery has become a key part of the initiative, with the Phorest team volunteering to visit winners in their local regions. I
Part of a global Phorest initiative, the annual awards recognise salons and clinics that consistently deliver a great experience, with 640 awards awards were hand-delivered worldwide in 2025.
There are no entry forms, judging panels or votes. Instead, winners are determined by verified client reviews collected through Phorest’s system, with businesses required to maintain an average rating of at least four out of five stars across the calendar year.
With the 2026 deliveries now taking place, Phorest CEO and founder Ronan Perceval personally joined in, taking to the streets of Dublin to surprise four Phorest customers with their 2026 awards.
His visits included Eoin Wright at Foundation, Tamar Chambers at Robert Chambers, Aidan O’Connell at Fade Laser and Kimika at Maru Hair Tokyo, where he congratulated each business.
“It was great to have Ronan out in Dublin delivering some of the awards himself this year. It shows that however much Phorest grows, staying close to our customers is still incredibly important to us,” said Luke Doolin, UK & Ireland Country Manager at Phorest.
“What I love about the Client Experience Awards is that they come directly from client feedback. There’s no application to complete or judging panel to impress. It’s simply recognition that these businesses are giving their clients a consistently great experience.”