Simon Shaw, Global Creative Director of Wahl made MR. Barbers HQ his first post lockdown stop this week, with a high energy training seminar on Problem Solving with Retail. A select group of MR. Barbers team members gathered at HQ to catch one of the industry’s most well-known figures and hear his wisdom on retail best practice. Simon enjoyed his first in-person (Covid safe) event since before the pandemic almost as much as the MR. Barbers team members enjoyed attending.
Simon said “Everyone hates to be sold to, but everyone wants their problems solved. For barbers, solving hair problems should be part of every service. By focussing on the problem, not the product, it shows the customer that there is a solution available and that the barber has done their job.”
Karl Foster added: “We were so happy to have Simon here, his experience is worth it’s weight in gold. We are constantly seeking ways to help our barbers build their knowledge and upskill and this short seminar was much appreciated after a very tough 14 months for our teams.”
Simon dropped golden nuggets of wisdom for three straight hours and the MR. Barbers team were left energised and on track with their retail goals!