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7 Tips for Handling Complaints – With WellnessPRO

By Alyssa Cink 

How you deal with criticism can impact your bottom line. According to a poll of 1,000 Americans commissioned by Toni & Guy, one in 10 clients has been so disappointed by a haircut, they’ve refused to pay for it. One percent even threatened to sue. 

Here are seven ways to handle barbershop complaints with ease. 

1. Don’t ignore an unhappy client. 

If you receive a harsh customer review, withdrawing is not the answer. Don’t ignore the flustered voicemails or simply delete the inflamed comments from your Instagram post. 

Harvard Business Review’s study of more than 400,000 customer service-related tweets found that customers who received any kind of customer service response were willing to pay that company more. It didn’t matter if the customer was happy, furious, or sad. All of them were willing to recommend a brand for at least six months after their interaction. 

Takeaway: Respond to all feedback, good and bad. Engaging with even the most confrontational, difficult hair clients can positively impact their brand loyalty. 

2. Respond fast. 

Harvard Business Review observed that, after 20 minutes of waiting for a reply, customers saw the brand as $3 more valuable. After waiting five minutes or less, many customers were willing to pay almost $20 more (an increase of 85 percent). 

Takeaway: The sooner you reply to a barber shop complaint, the more value your brand captures.  

3. Stay calm. 

In his book “How to Win Friends and Influence People,” Dale Carnegie says customers can “hear” your smile through your voice.  

So remind yourself to smile – yes, even if you can’t see your client’s face, and even if you don’t feel like smiling. By acting happy, you’ll influence your inner thoughts and change how you respond to unhappy clients. 

Takeaway: Don’t match an upset client’s emotions. Instead, stay calm and smile. 

4. Adopt HEAT. 

Another trick is to adopt the HEAT model: Hear, Empathize, Apologize, and Take ownership. 

First, people who feel heard, feel better. The 2020 National Customer Rage Study reported that one percent more active listening can yield 14 percent more gratitude from customers. Furthermore, one percent more empathy can yield up to 90 percent more gratitude. 

So listen actively to upset clients. Use their names. Don’t interrupt. Give verbal cues over the phone, like repeating information to show you’re paying attention. 

Takeaway: Hear and empathize. 

Additionally, tell clients how sorry you are for the inconvenience or the trouble.  

Don’t admit fault. Do present possible solutions, set expectations, and follow through. 

Takeaway: Empathize and take ownership. 

5. Rethink the refund. 

In lieu of refunds, solutions like gift cards give you the opportunity to provide a stellar second experience and earn an unhappy client’s loyalty. In other words, it allows you to make things right at your salon, not someone else’s.  

Takeaway: Instead of refunds, invite them back. 

6. Learn from your mistakes. 

As Carnegie writes in his book, learning from the past is way more productive–and fun–than getting defensive. 

Takeaway: Never miss an opportunity to learn.  

7. Set and practice your protocol. 

Before complaints happen, set a complaints policy for all kinds of barbershop conflicts: in person, over the phone, and online.  

Furthermore, give every customer-facing employee an opportunity to practice. Giving them pretend Google reviews or roleplaying stressful scenarios in-person keeps everyone calm and confident during real conflicts. 

Make insurance part of your procedure. 

If a barbershop complaint turns into something serious, like a lawsuit, make sure you have an insurance provider who’s in your corner.  

Not currently insured? Scan the QR code to visit our website and start your coverage journey with WellnessPro. 

The Andis Envy II Clipper is Designed for Inclusivity

Andis’s recent launch of the Envy II Clippers in both Standard and Premier editions not only bridge the gap between fade and taper blends, but they also offer users the ability to customize it for left-hand use with the bonus left-hand lever arm included in the kit!

“The Envy II Clippers embody Andis Company’s commitment to innovation and improvement,” said Matt Andis, Co-CEO of Andis Company. “With unmatched versatility, inclusivity and performance, we are excited to see how both new and experienced users will benefit from these next-level tools.”

Essential to the Envy II Clippers is the all-new Phaze blade, an adjustable carbon-steel blade that transitions seamlessly from 0000 to 0A. This blade bridges the gap between fade and taper blends, offering unmatched versatility and precision.

Additionally, the Envy II Clippers’ perfectly balanced design reduces hand strain, while the textured housing provides a secure grip, ensuring effortless use during extended salon sessions.

The Envy II Clipper (standard) features a more powerful motor than the first-edition Envy Li Cordless Clipper, running at 6,500 SPM, with a lithium-ion battery for up to two hours of run time. The kit includes 11 attachment combs, providing a wide range of cut lengths for versatile styling options.

And for those seeking an extra touch of luxury, the Envy II Clipper Premier edition features elegant gold housing with a premium charging stand and six attachment combs, combining sophistication with practicality. The Envy II Premier Clipper features an even more powerful motor, running at 6,700 SPM, with a lithium-ion battery for up to two and a half hours of run
time.

The Phaze blade on the Premier edition also features a dynamic, 28-tooth ceramic cutter that runs cooler and stays sharper longer, enhancing durability and performance.

Envy can be a good thing, especially if it’s in your hand.

Andis Introduces the New Envy II Clipper – Kenny Duncan Edition

Be Great on Purpose with the Envy II Clipper – Kenny Duncan Edition

This limited-edition clipper was created in collaboration with Kenny Duncan, Andis North American Artistic Team Lead and internationally known barber, in celebration of his 20-year anniversary of barbering excellence with Andis.

The inclusive design allows for customization that accommodates both right- and left-hand users with the addition of a left-hand lever in the kit. Featuring original artwork by Chuck Styles, this limited-edition clipper delivers cutting-edge performance wrapped in show-stopping aesthetics.

The blueprint to success is artfully depicted on this limited-edition clipper through hidden nuggets of wisdom relating to the steps that every barber can take in order to achieve greatness.

“Greatness is a reflection of mindset. It’s easy to settle for just being good. I encourage you to know what’s missing for you to be GREAT and curate a plan to obtain that greatness. I encourage each of you to: BE GREAT ON PURPOSE.” – Kenny Duncan

Elevate Your Craft with the Envy II Clipper – Kenny Duncan Edition. Designed by Legends, Built for Excellence.


*This new Envy II Clipper is unlike the previous Andis Envy II Clippers (standard Black and premier Gold editions) because the Kenny Duncan edition only fits with the Master model blade and Master model attachment combs. Learn more about this tool here.

Two Forces. One Mission

It’s the collab you never knew you needed, and the one we have all been waiting for. Legendary professional barber tool brand, BaBylissPRO have joined forces with the revolutionary and innovative education and product brand, Tomb45, to create a tool range like no other, including a Clipper, Trimmer, wireless charging pad, and Professional Nano Light Ionic Dryer. Everything you need to know, here in BarberEVO.  

For both BaBylissPRO and Tomb45, the words ‘by barbers, for barbers’ are not taken lightly. Both bodies are constantly devoted to innovating for the barbers at the center of this industry. This shared passion behind each brand has led to a tool collaboration unlike any other. We introduce to you: The BaBylissPRO X Tomb45 Clipper, Trimmer, Wireless Charging Pad, and Professional Nano Light Ionic Dryer. 

With features such as the trimmer’s new reversed blade orientation making lineups easier than ever, the clippers DS1 Dual Speed Motor that runs at 7,500RPM at high speed, and 6,800 RPM at low speed, and a LED Battery-Level Indicator Screen on both, these tools are the pinnacle of innovation.  

Not to mention, the clipper and trimmer in addition to being USB-C Compatible and FXCORD Compatible for Cord/Cordless Use, both tools are wireless charging compatible… to pair perfectly with the oh-so slick BaBylissPRO X Tomb45 Wireless-Charging Pad.  

And to top the tool range off with a cherry on top, they have also created the BaBylissPRO X Tomb45 Professional Nano Light Ionic Dryer. The Nano Titanium and Ionic technology offer maximum smoothness and shine, the cold shot button locks in styles, and with nine LED heat and speed settings and engineered airflow offers more efficient and effective styling.  

Joining Forces 

By BaBylissPRO and Tomb45 collaborating on this tool range, not only has increased the power and functionality of the tools, but it also strengthens the reach and education available within the industry.  

44 Global Educators: There is a combined total of 44 BaBylissPRO® and Tomb45® global educators  

25+ Million: Between BaBylissPRO® and Tomb45®’s digital presence, they have a combined 25+ million followers.  

158+ Million:  158+ million interactions on Instagram, TikTok, and YouTube in 2024. 

Who are Tomb45? 

We spoke to Chris Bossio, one of the founders of Tomb45 about the collaboration, and why he believed it was a perfect fit. But first, Chris told us a little more about Tomb45 and what the brand stands for.  

“I have been teaching barbers how to cut hair and get better at their craft, and just been pouring into elevating the industry as much as I can for the past 10 years. One of the things that I noticed in the barbering industry as I was coming in was there wasn’t a lot of innovation. If it’s not innovative, if it’s not going to elevate the industry, then it’s not a project that Tomb45 want to take on. 

“BaBylissPRO® was a brand that wanted to do something new, something different. They were willing to listen to us. It wasn’t just about the money. They wanted to do something different, something that would elevate the industry and bring the standards higher.” And so, Chris travelled to BaBylissPRO®’s HQ, to meet with the team.  

“I spent the weekend with the leadership team, and it was all so synergistic. Big barber brands, they usually don’t want to do something expensive, they don’t want to reengineer something and build from scratch. But BaBylissPRO® will willing to take that risk. It felt like going to Willy Wonka’s Chocolate Factory. I drew on a piece of paper what I thought would be the most ergonomic, cool, best feeling clipper in a barber’s hand, and they came back with some renderings and mock ups. They came back with technology that they were never willing to introduce in the past… until now.”  

Two Innovators, One Mission: Redefining the Industry.  

“So,” Chris continued, “This is what it looks like when Tomb45 and BaBylissPRO® come together and create a vision. You can see the ergonomics, the way it hugs your hand, the size of it, the shape, the balance, the weight, all of these details were thought about. I just feel like we are paying attention to the real behavior that happens in a barbershop.”  

An example of this is the location of the lever on the trimmer. “How long have trimmers been around? Why hasn’t anyone thought about putting the lever on the side where your hand naturally lies, to be more ergonomically efficient? So, that’s what we did! I want it to be fun to move the lever around. It’s little details like this that barbers will notice and appreciate.  

“I remember one of the team members at BaBylissPRO handing me a piece of clay and saying, ‘form the lever that you think would feel best in your hand.’ I did it, then we drew it out, and that’s the tool we created. The second you feel this in your hand, you know it was built for a barber, by a barber.”  

Making the Cut  

We also wanted to get the tools in the hands of a barber to hear their feedback on the brand new tools and collaboration. And who better to speak to than educator for BaBylissPRO® as well as Tomb45®, Sean Ralston!?  

First Impressions of the Tool 

“When I first saw the clipper, I thought it was super cool. It’s tough to be unique these days, especially since many clippers look alike. But this one, from the design to the features, is completely new. It’s not just an update or an iteration; it’s an entirely new concept. Seeing it come to life from a sketch was a really cool moment, especially from two of my favorite companies.” 

The Power of Collaboration 

“Tomb45 has been making innovative charging products for a while, and BaBylissPRO® has always been a brand that values the opinions of barbers. The two brands understood that working together could be beneficial to everybody, and the two brands have teamed up really nicely and naturally. So, it just made sense for us to connect, combine ideas, and create something unique.” 

Favorite Features 

“There are a few cool new features. One is the built-in wireless charging. Unlike previous tools where you needed attachments to make it work, this one charges wirelessly straight out of the box. Another is the ergonomic lever; it fits perfectly in your thumb. But the feature I’m most excited about is the trimmer. The power button is on the back, so you can use it for lineups without flipping it over. It’s a completely new approach that I think will make barbers’ jobs easier.” 

The Backwards Trimmer 

“It’s funny because, when you first see it, it looks ‘backwards,’ but it makes so much sense. The power button is on the back, and the blade faces away from you, making it perfect for lineups without having to flip the tool over. It’s definitely different, but we think it’s going to be a game-changer for the industry.” 

Describing the Tool in Three Words 

“Innovation, ergonomics, and power.” 

Get your hands on the BaBylissPRO X Tomb45 Tools NOW!

Entries open NOW for College Star – Denman’s Big Blowout Competition

College Star – Denman’s Big Blowout Competition opens TODAY!

College Star – Denman’s Big Blowout Competition launched last year and attracted an amazing response of over 500 entries from hairdressing students up and down the UK.

The simple online only competition asks students to upload their details and four images of their very best blow-dry for the chance to win £1000 cash.

Last year the winner was Yasmin Ainsley of East Durham College who took home the big prize. Denman CEO Kevin McNamee said: “We were absolutely overwhelmed with the response last year and so grateful to all the amazing college tutors who encouraged their students to get involved. Brilliant blow-dry skills are essential for young professionals and we wanted to create a competition that inspired and celebrated students as they master those skills. Last year’s entries set the bar high, so we are really looking forward to seeing 2025’s entries. Good luck everyone!”

Here’s what every College and student needs to know:
Competition opens: February 17th
Competition closes: March 21st
Winner announced: April 11th

How to win: Just upload images of the front, sides and back of one blow-dry look. For full entry requirements and T&C’s please follow the link College Star | Denman Brush – Denman UK.

Prize: £1000 for the student and a hamper of tools valued at £200 for the
student’s College department. PLUS, there’s a little something for the tutor too – the tutor whose students enter the most number of entries wins £250 AND the tutor of the winning student also wins £250! T&C’s apply

EVO X Vagaro LIVE: The Future of Barbering with John Mosely

Vagaro is redefining the way barbering businesses operate, and in the latest episode of EVO X Vagaro Live, industry legend John Mosely AKA The Popular Nobody sat down with our editor and host for this IG LIVE collaboration, Jennifer Paxton, to talk tech, cash and more. 

Launching straight into it, Jennifer asked the all-important question – why do barbers need to go digital?

“You’ve gotta get on the tech train now!” John said. “Digital tools can streamline operations, boost client satisfaction, and increase profitability.

“Vagaro is the app that will allow you to customize your whole business model. We don’t want you to pay for things that you’re not using,” John added.

In this industry, cash has historically been king, but John delves into the importance of evolving beyond that mindset – especially post-COVID. 

“One of the things we talk about is payment processing. In the barber community, cash is king, but we talk a lot about how you should be charging credit cards, saving cards on file, and charging those no-show fees,” said John. 

“But if you want to buy your first business, they’re going to do a credit check on you. They want to know you know what you’re doing. If you want to buy a house, you need to have a credit history. By incorporating digital payment methods, barbers can build financial credibility and secure long-term business stability.

“It’s the small things like that that have a huge long-term impact. And Vagaro is the way to go for the support on this journey.”

Learn more about how John uses Vagaro to take his business into the future – and how you can, too.

Stay ahead of the curve by following @barberevo, @popular_nobody, and @vagaropro for more insights, pro tips, and updates on how to make your business more efficient. Work smarter, not harder!

Check out the IG LIVE here.

BarberEVO NA Issue 41 (Feb/Mar) Out Now!

The latest issue of BarberEVO is OUT NOW!

The latest issue of BarberEVO NA is OUT NOW! As the first official issue of 2025, it’s set to make waves in the industry… bringing you exclusive content from the best barbers out there right now. BarberEVO has brought together a collection of content from our esteemed columnists and industry leaders, whilst also highlighting those rising stars of the industry – and we have the exclusive launch of the BaBylissPRO X Tomb45 clipper in the spotlight on our front cover. In this issue, we feature everything from events and business to hair care, interiors and all the info you need to start 2025 off right. With all of this…and even more – this issue is one to remember!

On the cover BabylissPRO X Tomb45

It’s the collab you never knew you needed, and the one we have all been waiting for. Legendary professional barber tool brand, BaBylissPRO have joined forces with the revolutionary education and product brand, Tomb45, to create a tool range like no other, including a Clipper, Trimmer, wireless charging pad, and Professional Nano Light Ionic Dryer. And this edition… it’s our cover story. Flick through to find everything you need to know, here in BarberEVO.

IN THE CHAIR & ONE TO WATCH

This edition, we’re in the chair with… Bonez Da Goat AKA Corey Jamel Sturkey. From humble beginnings to becoming an LV3 educator, Bones’ journey is a testament to resilience, faith, and the transformative power of a craft. We also speak to Eric Hernandez to discuss his stratospheric rise in the barbering industry. From pushing boundaries, to his A-list clientele – this is why Eric is the one to watch. We also speak to Cal Newsome from across the pond in the UK – so you can learn more about this barber abroad.

NEW YEAR

You know we had to do it! Delving into 2025 trends… it’s a must if you want to continue to grow your business throughout the year. In this feature, we chat to some of the biggest and best barbers in the game, including Liz Avalos, Matty Conrad and Marcus Harvey, to get their insight on what’s to come. We also get into the colors that you need to be using in the barbershop with L3VEL 3’s Chrystofer and Hannah Benson – who have come along and joined the BarberEVO crew as columnists.

EVENTS

Kicking off our events section, we look back at EVO events of 2024 – our year in pictures. Next, we’re joined by the man behind some of the largest barbering events in the US, Jay Majors. Talking through the process behind it all, he’s planning for success. We also sat down with photographer Richard Monsieurs to get his top tips. Featuring words from our columnist, Byrd Mena, as well as a look into our EVO On The Road event in Glasgow, UK, and more.

BUSINESS

Introducing… not one, not two, but THREE brand new columnists – our business section is set to have you shook. With Barber Doza creator, Matthew Mendoza; BaBylissPRO educator, Dayna Gamba; and the Popular Nobody himself, John Mosley – we’re getting into it all. Business growth, pricing in the barbershop, and managing your business – it’s everything you need to hit the ground running.

INTERIORS

Kicking off our interiors section, we have Buffalo Co – where an elevated space isn’t just about aesthetics: it’s about crafting an environment that feels welcoming, where every detail matters. At the heart of their carefully curated interiors are Keller chairs, known for their unmatched comfort, durability, and sleek design. Heading across the pond to London, we visited R.W Wolf Barbershop – who talk us through why they believe that taking time to curate an experience is what will take you to the next level. Find all this and more in our interiors section…

HAIRCARE

In haircare, we hit the ground running with Brittany Caldaza. Talking hair health, client education, product regimens and more… Brittany gets into the nitty gritty. We also chat with a trichologist and show you some of the top hair loss solutions on the market, before delving into the world of styling – where Las Vegas-based barber and stylist, Jaqueline, shares her tips on creating a styling and haircare routine with clients for our readers.

Out Now: UK & Ireland #48 (Jan/Feb)

The latest issue of BarberEVO is OUT NOW!

Happy New Year! Welcome to the first issue of BarberEVO in 2025 – here we have a magazine fill to the brim with the latest tips, techniques, and advice to help you get the ball rolling and nail the new year. Whether you’re looking to refresh your barbershop, you’ll find inspiration in our Interiors feature, or in need of some goal setting or pricing advice, you’ll find some guidance in our Business feature. Let’s kick January off with a bang and start the new year on the right track!

COVER STAR: Tomoya Nishimori

This edition, our Cover Star and Barber of the Edition is the globally renowned barber Tomoya Nishimori. He is the mastermind behind the iconic Mr Brother’s Cut Club, and global educator and ambassador for the premium Japanese grooming brand, BROSH. In this feature, we delve into the backstory of Tomoya and find out exactly how he became the barber that we all know and respect today – as well as hearing about his passion for BROSH and showcasing the talent of the Japanese barbering industry.

EVENTS

Kicking off all thing’s events, we hear from Andy Dawson who was recently involved in the opening of the brand-new Footasylum store in Aberdeen’s Union Square shopping centre. Elsewhere, we dive into the roaring success of EVO On The Road: Glasgow edition – the sold-out event was not to be missed! BarberEVO was also lucky enough to attend the MR. Barbers annual award ceremony and see the excitement firsthand. And who could forget about the Fellowship’s Luncheon and Awards at The Londoner Hotel – we have it all covered here!

NEW YEAR

Bringing in the new year, we hear from Luke James Dolan who won the coveted title of Wahl’s British Barber of the Year for 2024. We speak to four of the best and brightest barbers about their goals for the new year ahead, and our columnist Alan Beak shares his tips for goal setting for the year ahead. Columnist Vikki Harrison-Smith showcases one of her brightest stars from the SB Barber Academy, and Rob Wood from Novo Cabelo reflects on the monumental year he had in 2024, while Andy Dawson of SIGMA Male Image shares his accomplishments, and offers advice on how you can achieve your goals.

INTERIORS

Here, we take a deep dive into the chilled oasis that is Folk. and hear from owners Jordan Coubrough and Sean Dick about how they created the relaxed, yet elevated, space. Elsewhere, we hear from Mustafa Ismail, owner of R.W. Wolf Barbers, who took home the impressive accolade of Wahl’s British Barbershop of the Year 2024 to find out about their trend-setting design inspiration. Vikki Harrison-Smith and Graeme Macaskill share the results of Daylight Company in their barbershops, and we spotlight Mari de Monte’s Manhattan based barbershop Low Ear.

BUSINESS

REM UK have been at the forefront of innovation for decades, and the BarberEVO were lucky enough to get a behind-the-scenes tour of the factory to see where the magic happens. One of BarberEVO’s newest columnists Graeme Macaskill talks us through how to rise prices in the new year, while the NHBF break down the first budget from the Labour Government and how that will affect you.

PRODUCT FOCUS: Haircare

Barbering isn’t all about haircuts, it’s also about helping your clients care for their hair. Starting this feature off strong, we hear from Ryan Lewis, owner of Club13 in Hull and STMNT Grooming Goods ambassador, about his go-to haircare tips and tricks for clients. Columnist Hayden Cassidy shared how you can care for your hair away from the barbershop, while Mark Maciver talked about the need for conversations around hair-loss, and Olivier Mathis went through his beard care routine with The Bluebeards Revenge.

OUT NOW: BarberEVO UK Issue 47 November/December

The latest issue of BarberEVO UK is OUT NOW! As the cooler months settle in, it’s time to elevate your barbershop game and keep the buzz alive. Our latest issue of BarberEVO is packed with insights, trends, and expert advice to help you navigate the season ahead. Whether you’re focusing on client satisfaction or levelling up your services, we’ve got you covered.

COVER: American Crew

We went behind the scenes with American Crew for their BarberEVO cover shoot with some of the biggest and brightest in the industry. Gracing the cover, we have Ian Harrold, Bobby Gordon, Tommy Winding, Chris O’Riordan Nicholas Taylor, Rob Wood, Aurelija Norvaišiene. We hear about their inspiration, product choice, how they created and styled their look; plus much more inside!

EVENTS

From the biggest barbering expos to community-driven pop-ups, we dive into the latest industry events that brought professionals together. This edition, we kick things off revisiting the Scottish Hair and Beauty Awards (SHABA), before reminiscing on the epic event that was EVO On The Road. Columnist Hayden Cassidy shares her experience celebrating Barbers Day in Brazil, and we have a look towards the Fellowship Luncheon.

BARBER OF THE EDITION

Get to know our featured Barber of the Edition, a true trailblazer pushing boundaries in the industry. Marie Rainsford is a soon-to-be superstar in the barbering world, as the Ireland-based barber is the new lead educator for OP45 Barberschool. Education and empowerment are at the forefront of Marie’s journey, so in this issue, we learn about her journey, approach to the craft, and how she stands apart.

BUSINESS

We break down key business strategies to help you thrive during the busy season. From effective marketing techniques to maximising retail opportunities, this feature begins with Barry Stephens sharing his business insights for readers. We hear from Kevin Vorley about how Morgan’s Pomade can boost your retail options, and Snip London share the ethos behind their retail selection and how they encourage sales.

TECHNOLOGY

Technology is transforming the way barbershops operate. Discover the latest innovations, including booking systems as we speak to three different barbershops about how they manage their schedules in the festive season. Kaye Sotomi, founder of Chop Chop London, shares how Fresha revolutionised his genderless salon.

INTERIORS

In this issue, we showcase jaw-dropping barbershop interiors that combine style with functionality. Explore how thoughtful design choices can create a welcoming atmosphere for clients while optimizing your workspace for maximum efficiency. We take a deep dive into Lieanne Buckley’s studio in Chester and share the ethos of DAPR – our barbershop abroad – based in Philadelphia, USA. Goodfellas Barbershop in St Albans share how Takara Belmont was the only choice for them, while The Daylight Company transforms three barbershops.

HYGIENE AND SANITATION

With hygiene standards at the forefront of modern barbering, we take a deep dive into the importance sanitation practices. Columnist Mark Maciver, owner of Slider Cuts in London, shares how he maintains hygiene in the barbershop to ensure client satisfaction. Emma Curd, Co-Owner and Director at Matakki Scissors, shares her recent appointment as a Habia ambassador, while we highlight some of the most important ways barbers can maintain the highest level of cleanliness and professionalism.

Wahl Professional raising the bar with The Vapor

With a reputation as an industry powerhouse brand, Wahl Professional has outdone itself with the launch of the Vapor. With an early release taking place at LV Barber Expo and Barbercon Dallas, Ambassador Brittany Calzada tells us all about the brand-new tool.

The Vapor is the latest innovation from Wahl Professional, designed to elevate the grooming experience for both barbers and their clients. This tool merges advanced technology with Wahl’s trusted performance, aiming to provide the ultimate precision and comfort.

Proving to be a big hit before the tool even officially hits shelves, The Vapor completely sold out at the LV Barber Expo; and it’s no surprise as to why. Brittany told us:“With the Vapor, Wahl created an entirely new blade to work alongside the tool. The F32 Fade Out Blade has 32 fine ball-pointed teeth designed to glide over the skin and avoid snagging on pores. When closed, this then becomes a balding clipper which will in turn save you strain on your trimmer. The Vapor comes with a new high-speed brushless motor with adaptive speed control, allowing barbers to maintain complete power through all hair types.”

Brittany was one of the first to get her hands on the tool and test it ahead of the limited-edition release, so what did they think? Brittany told us:

“I immediately loved this clipper. I like how it fits in my hand and how the tool feels when cutting hair. With this clipper, I developed a new fading process that took my haircuts to the next level.

“Achieving a seamless fade is all about perfectly blending out that bald line. Because the Vapor has a balding blade and adjustable lever, it effortlessly smooths out the hard-to-blend lines allowing your fade to pop.”

One of the key components of the Vapor is the fact that its blades are made from high-quality stainless steel, precision-ground to stay sharp longer, delivering clean and precise cuts every time. Additionally, the tool offers adjustable taper control, allowing for versatile styling options from fades to sharp edges. On top of the quality, Brittany noted one of the other unique features:

“Usually, balding clippers don’t come with a lever, but the Vapor does! That will give you more range when blending that tricky bald line.”

“The research and development team works closely with barbers to see how to improve our innovation on tools. That’s what I love about Wahl,” Brittany enthused. “They don’t just give us the same clipper in a different housing. They take the time to create something new and game-changing.”